Not all taxi services are suitable for wheelchair users or vulnerable passengers. In Peterborough, many families discover that standard taxis offering “wheelchair access” often lack the training, equipment and patience required for safe assisted travel.
Specialist wheelchair taxis are designed specifically to meet the needs of disabled, elderly and vulnerable passengers. This includes purpose-built vehicles, trained drivers, and journey planning that allows extra time for safe boarding, securing and reassurance.
Passenger Assist was created to address this gap. Our service focuses solely on assisted transport, using wheelchair-accessible vehicles with tail-lift access and secure restraint systems. Drivers are trained to support passengers with mobility challenges, dementia, learning disabilities and anxiety.
For families, care homes and healthcare providers, choosing a specialist service means fewer delays, safer journeys and peace of mind that passengers are treated with dignity and care throughout every trip.