About Passenger Assist – Specialist Transport With Dignity & Care
Passenger Assist was created to meet a real need — reliable, respectful transport for people who cannot be served properly by standard taxi services.
We exist solely to support disabled, elderly and vulnerable passengers who require patience, understanding and assistance, not just a vehicle.
Our drivers are MiDAS-trained, DBS-checked and carefully selected for their calm and compassionate approach. They assist passengers from door to door, ensuring safety, dignity and reassurance at every stage of the journey.
We are trusted by families, care homes and healthcare professionals because we deliver what matters most: reliability, care and peace of mind.
📞 Call 01733 208208 to speak to our team.
More About us
Passenger Assist is a specialist wheelchair-accessible transport provider dedicated exclusively to supporting disabled, elderly, and vulnerable passengers across Peterborough and surrounding areas. All Passenger Assist drivers are fully licensed, DBS-checked, professionally trained, and authorised by Peterborough City Council, giving our customers complete confidence that they are travelling with a compliant, trusted, and experienced provider.
Our fleet consists entirely of purpose-built Wheelchair Accessible Vehicles (WAVs). Every vehicle is equipped as standard with tail-lift access, secure wheelchair restraint systems, side steps, and safety grab handles, ensuring safe, dignified, and comfortable travel for wheelchair users and passengers with limited mobility.
We pride ourselves on delivering door-to-door assisted travel, supporting passengers from their home, care setting, or ward, right through to their destination and back again. We understand how important trust and familiarity are, which is why we offer the option to request the same driver for future journeys whenever possible.
Assistance dogs are always welcome to travel with Passenger Assist at no extra charge, and our drivers are trained to provide calm, patient, and respectful support throughout every journey.
At Passenger Assist, we are committed to continuously improving our service. We actively welcome feedback from passengers, families, carers, and organisations to ensure we uphold our core values of empathy, safety, reliability, and care.
If you would like to share feedback or speak to our team, please call 01733 208208 or email info@passengerassistcambs.co.uk
If you have a hearing or visual impairment and your guide dog is an integral part of your daily life, we want you to know that they are welcome here at no extra cost.
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