Hospital Discharge Transport Services
Passenger Assist provides specialist non-emergency hospital discharge transport services for patients who are medically fit for discharge but require safe, assisted and wheelchair accessible transport to their home, care setting or supported living accommodation.
Being discharged from hospital should be a positive step forward, not a stressful experience caused by transport difficulties.
We understand that many patients, families and healthcare professionals face challenges arranging suitable transport at short notice, particularly where mobility difficulties, wheelchairs or additional assistance are involved.
Passenger Assist regularly supports discharges from:
- Peterborough City Hospital
- Addenbrooke’s Hospital
- Royal Papworth Hospital
- Hinchingbrooke Hospital
- Stamford Hospital
- Rehabilitation centres
- Community hospitals
- Specialist treatment facilities
Our service is suitable for:
- Wheelchair users
- Elderly patients
- Vulnerable adults
- Patients with reduced mobility
- Rehabilitation patients
- Individuals returning to care homes or supported living settings
Services may include:
- Tail-lift wheelchair accessible vehicles
- Door-to-door assistance
- Assistance with mobility equipment
- Collection from hospital reception areas or agreed collection points
- Transport to home, care homes or supported living accommodation
- Wait and return transport where required
- Long-distance patient transport
IMPORTANT INFORMATION
Passenger Assist provides non-emergency assisted transport services only. We do not provide ambulance services, emergency medical transport, patient transfer services requiring clinical intervention or blue-light transport. Our service is designed for passengers who require safe, reliable and wheelchair accessible transport with additional assistance before, during and after their journey.
Passenger Assist works alongside patients, families, care homes and healthcare professionals to provide planned discharge transport where a passenger is medically fit for discharge and requires safe onward travel. Transport is provided on a pre-booked basis and is not intended to replace NHS ambulance services or emergency patient transport provision.
Why Choose Passenger Assist?
- Specialist assisted transport provider
- Wheelchair accessible vehicles with tail-lift access
- DBS-checked and disability-aware drivers
- Professional and patient-focused service
- Door-to-door assistance available
- Reliable advanced booking system
- Long-distance transport capability
- Safe and dignified travel experience
Our goal is to ensure patients can return home safely, comfortably and with confidence following treatment, rehabilitation or hospital care.
Advanced booking is recommended wherever possible.
Registered Assistance Dogs Welcome.
To discuss hospital discharge transport requirements, please contact Passenger Assist on 01733 208208.
If you have a hearing or visual impairment and your guide dog is an integral part of your daily life, we want you to know that they are welcome here at no extra cost.
